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Order information - If you still have questions don't hesitate to call us on 01270 522277 or email |
Delivery Times |
USUALLY..... We aim to have items ready to send within 3-5 working days of you placing your order, so you should get it within a week, however it can occasionally take a little longer. IF YOU HAVE LEFT IT LATE please let us know by phone or email as we can often put items in the post that day or the next to receive it super fast.
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Delivery zones |
We only send items WITHIN THE UNITED KINGDOM. Anywhere within the normal Royal Mail mainland and Northern Ireland delivery zones. Sorry WE DO NOT SHIP TO THE U.S.A.
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Postal services |
All items are sent by FIRST CLASS POST in a padded envelope. The envelopes fit through most letterboxes and do not need signing for. Royal Mail First class post only - orders usually arrive the day after posting.
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Special orders |
Unfortunately due to time constraints we cannot make special items (eg engraving, different designs). We can make sculptural pieces and wrought iron items given a MINIMUM OF 6-8 WEEKS. Please visit www.millforge.org.uk or www.ironsculpture.co.uk
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Discrete packages |
As our items are usually gifts, we do not include price information or paperwork in your envelope, just the item. If you require a printed receipt, please print your order confirmation.
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Address |
PLEASE CHECK THAT THE DELIVERY ADDRESS YOU HAVE GIVEN IS CORRECT. Do not rely on your PayPal account or card issuer to automatically give the right address. Check it during the order process to avoid disappointment. We can only deliver to the address you give us. |